FAQ

Shipping and handling

WHEN WILL MY ORDER BE SHIPPED AND DELIVERED?

Please check out the description box for each product to find out when your pre-order will be shipped.
After receiving your payment, we will send a confirmation mail. After shipping out your order, we will share track and trace with you.

 

HOW MUCH ARE THE SHIPPINGCOSTS?

The Netherlands: €6,95

Europe: €14

Worldwide: €24,-

 

DO YOU ACCEPT ORDERS FROM INTERNATIONAL COUNTRIES?

We ship worldwide - Please note that additional duties and taxes may apply depending on your region. We kindly remind you that any extra shipping charges incurred upon delivery are the responsibility of the customer. Unfortunately, we are unable to accept returns or provide refunds for orders that were not received due to unpaid duties.


WHAT PAYING SERVICES DO YOU OFFER?

We accept payments from: Ideal, Visa/Mastercard and Paypal
 

CAN I TRACK MY ORDER?

Yes. You can check the status of your order through the track and trace code you got with your order. Right here you can enter the code, and stay up to date.

 

CAN I RETURN AND EXCHANGE ITEMS?

Please note that our items are made to order, meaning each piece is crafted specifically for you. As a result, we are unable to accept returns or cancellations once an order has been placed. We appreciate your understanding and encourage you to reach out through DM, if you have any questions before placing your order.

Shopping online 

HOW CAN I LOGIN?

You can create an account here. To log in to your account you need your email-address and your password.

 

MY PASSWORD DOESN'T WORK

Passwords are case-sensitive. In case your login and password don't seem to work, please remove cookies and restart your system. Forgot your password? If you still have problems with your password, please contact us by mail.

  

COLORS

The colors on your screen can be slightly different than the original product. Your screen setting can influence the colors as well. We try to display the colors as realistic as possible.

 

DO YOU OFFER GIFT PACKAGING?

Unfortunetly not, we only have regular packaging.

 

HOW DO I KNOW WHAT SIZE FITS ME BEST?

We try to describe the size and the fit of the item as clear as possible (visually and lyrically) to inform you in the right way. If you have any specific questions about an item, you can always contact us at info@laitdecoco.com to gather information. 

 

DO YOU OFFER ALTERATION SERVICES?

We do not offer any alteration services ourself.
 

WHAT IF MY ORDER IS CANCELED?

It might be not available any longer. If so we will contact you in 1-2 working days about the cancellation, and we will refund the full amount immediately.