FAQ

Once you have placed an order, you should receive an email confirmation to the email address you provided. If for some reason, you did not receive this email, please check your spam folder before contacting our customer service team. 

The Netherlands: €4,95

Europe: €13,-

Worldwide: €24,-

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the customer. Unfortunately, we have no control of these charges, so suggest you check first what import charges may apply before ordering.

Most orders are shipped within 1-3 days. After receiving your payment, we will send a tracking number, so you can follow the shipment on PostNL.

Yes. you can check the status of  your order through the track and trace code you got with your order. Right here you can enter the code, and stay up to date.

We accept payment from debit or credit cards - American Express, VISA, Mastercard, Maestro (iDeal), as well as payments made by PayPal.

You can create an account here. To log in to your account you need your email-address and your password.

Passwords are case-sensitive. In case your login and password don't seem to work, please remove cookies and restart your system. 

Forgot your password? If you still have problems with your password, please contact us by mail.

The vintage items are one of a kind, and won't be able to be restocked. 'Collection' items and jewelry on the other hand, will we restocked frequently.

The sizes of the vintage items vary widely. In our extensive product description all dimensions of the clothes are described. In case you still have questions about the item, please don't hesitate to contact us.

The colors on your screen can be slightly different than the original product. Your screen setting can influence the colors as well. We try to display the colors as realistic as possible.

If an item is vintage or new, you can see on the product description. All vintage items are labeled with 'vintage', and new/customized items are be labeled with 'collection'.

Our collection is very exclusive. Vintage Items will only be offered once. Some of the items on our website belong to our 'collection' and will be restocked from time to time.

Our vintage vintage are in good shape, and contain nearly any damage. The items are still second hand, and it may occur that one of the items has a small  sign of use. We always make sure we will notify you about this before your order is being placed. If you receive an item with serious damage, you can send the item back and we take care of the problem.

No. We only have regular packaging, but put a great effort in delivering the products to you in a nice way.

Our sizes variate a lot, because vintage Items come from different places. We try to describe the size and the fit of the item as clear as possible (visually and lyrically) to inform you in the right way. If you have any specific questions  about an item, or want to try it on, you can always contact us at info@laitdecocostudio.com to gather information or to make an appointment.

Items from the normal collection will be available for exchange. You can exchange the items for another item, but not for a refund. Vintage items, and jewelry will not be able to be exchanged for either another  item, or for a refund.

Postage costs will only be refunded if your product is damaged or faulty.