Once you have placed an order, you should receive an email confirmation to the email address you provided. If for some reason, you did not receive this email, please check your spam folder before contacting our customer service team.
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the customer. Unfortunately, we have no control of these charges, so suggest you check first what import charges may apply before ordering.
The sizes of the vintage items vary widely. In our extensive product description all dimensions of the clothes are described. In case you still have questions about the item, please don't hesitate to contact us.
Our vintage vintage are in good shape, and contain nearly any damage. The items are still second hand, and it may occur that one of the items has a small sign of use. We always make sure we will notify you about this before your order is being placed. If you receive an item with serious damage, you can send the item back and we take care of the problem.
Our sizes variate a lot, because vintage Items come from different places. We try to describe the size and the fit of the item as clear as possible (visually and lyrically) to inform you in the right way. If you have any specific questions about an item, or want to try it on, you can always contact us at firstname.lastname@example.org to gather information or to make an appointment.
Items from the normal collection will be available for exchange. You can exchange the items for another item, but not for a refund. Vintage items, and jewelry will not be able to be exchanged for either another item, or for a refund.